WELCOME TO BALDERTON SURGERY
Balderton Surgery Moving Forward;
Further to recent messages from Balderton Surgery, regarding the practice being temporarily used as the Clinical Management Centre for potential COVID-19 patients. We are happy to inform you that from Tuesday 12 May 2020, the practice will be re-opening to all patients.
The surgery is operating in two sections with a designated area for potential COVID19 patients to be seen. All necessary precautions have been taken to ensure the safety for anyone required to visit the practice.
We are still required to continue to follow the government guidelines relating to self-isolation and social distancing. Therefore please do not turn up unannounced at the practice. Telephone and video consultations will continue until further notice keep ‘footfall’ within the practice to a minimum for the safety of our staff as well as patients.
If you have any questions or concerns, please do not hesitate to contact the Practice.
Thank you for your patience and co-operation during this time.
If you have a persistent new cough or a high temperature please use the 111 online coronavirus website to find out what to do.”
You must follow Government advice and stay at home. You may receive more detailed advice re your health condition soon. Visit www.nhs.uk
If you are required to stay at home for the following reasons:
- You are symptomatic (7 days)
- You are symptomatic and continue to be after seven days
- A household contact is symptomatic so they are required to self-isolate (14 days)
- You come under one of the 'High Risk' categories
and your employer is requesting a medical certificate, please download the following 'Medical Certificate' Letter to give to them.
You do NOT need to attend / or contact the surgery.
REMINDER: All appointments made at the Practice will be telephone appointments ONLY in the first instance. The clinician calling will advise of any further treatment required.
Some patients will still need routine/urgent nurse appointments which will possibly be at an alternative surgery or in some cases at your own home.
Babies / Children for immunisations.
Ladies for Urgent Cervical Screening. ( please attend alone )
Patients for cancer injections.
Wound care patients. ( Dressings )
Patients for suture/staple removal.
Urgent blood test. ( as requested by a Clinician )
If any patients fall into these categories and are showing any symptoms ie persistent cough or temperature please inform the surgery by phone.
The doors to the Practice will remain locked and everyone will need to press the buzzer and speak to a receptionist via the intercom.
Everything that can be dealt with by phone will be dealt with by phone until further notice.
Advice for parents during coronavirus
Immunisations during the pandemic
If you need a dentist during coronavirus
For information on Stay at Home: Guidance for households with possible coronavirus information, is available at:
For Information on Social Distancing for everyone in the UK and Protecting older people and vulnerable adults:
To help stop the spread of Covid-19 (Coronavirus) we are have implemented the following;
- Booking of appointments online has been suspended.
- Where possible appointments will be telephone calls with a clinician and if necessary a face to face appointment will be made by the clinician during the phone call.
- We will accept repeat medication requests over the phone. (However, if it is unclear of what is being requested or there is any discrepancy with the request being made, you will be asked to bring a written request to the surgery and post in the outside post box)
See below for more information relating to the coronavirus;
- If you have a continuous cough OR fever (higher than 37.8), you must self isolate for 7 days (this includes children) and self-care
- If you have these symptoms and are WELL, you need to stay at home, DO NOT call NHS111 for or attend the surgery
- If you have these symptoms and are UNWELL, you need to visit NHS111 online for advice.
- NHS111 are no longer testing all patients with symptoms.
DO NOT ATTEND THE SURGERY
The NHS has issued guidance about coronavirus (COVID-19) here https://www.nhs.uk/conditions/coronavirus-covid-19/
Practice Transparency Notice
COVID-19 and Safeguarding for GP's
CLICK ON THE LASTEST NEWS TAB TO SEE OUR UPDATES REGARDING ALL THINGS BALDERTON SURGERY
Balderton Procurement Presentation
Our reception team have undergone advanced training and may ask you a series of questions to enable them to assist you with your appointment booking, our aim is to ensure you are booked in with the most appropriate person at your first point of contact.
Please aid our reception staff when booking appointments by only taking an emergency appointment if you really need it. The receptionists will ask for basic details regarding your condition as they have guidelines provided by the doctors.
After you have provided details of the nature of your illness a telephone triage assessment may be offered if appropriate. The On call clinician will then call you to assess the urgency of your condition. It is not the receptionists responsibility to decide if you are seen, it is at the discretion of the clinician
Did you know you can book an Extended GP Access appointment?
Lombard Medical Centre and Collingham Medical Centre are working in partnership to offer additional evening GP appointments as well as Saturday morning appointments. These appointments are available to Newark residents who are registered with a GP Practice in Newark.
Evening appointments are available on Mondays at Collingham and Tuesday to Friday at Lombard Medical Centre from 6:30pm-8:00pm.
Sunday and Bank Holiday appointments are also available.
Please note that these appointments are for non-emergencies and are pre-bookable only.
For further information please contact our reception staff or alternatively click here.
PLEASE BE AWARE THE PRACTICE WILL BE CLOSED FOR TRAINING PURPOSES FROM
12: OO NOON
ON THE FOLLOWING DATES
Wednesday 10 June 2020
Wednesday 8 July 2020
Wednesday 9 September 2020
Wednesday 14 October 2020
Wednesday 11 November 2020
All calls after 12noon will be transferred to NHS 111.
We want to get better at communicating with our patients.
We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.
We want to know if you need information in braille, large print or easy read.
We want to know if you need a British Sign Language interpreter or advocate.
We want to know if we can support you to lip-read or use a hearing aid or communication tool.
Please tell the receptionist when you arrive for your next appointment, or call us on 01636 705826 between 8am and 6.30pm.
(Site updated 27/05/2020)