You must follow Government advice and stay at home.  You may receive more detailed advice re your health condition soon.  Visit


All appointments made at Practice will be telephone appointment ONLY in the first instance.  The triaging clinician will advise on any further treatment required.




 As of Thursday 1 October 2020, the Balderton Primary Care Centre (BPCC) will be managed by Operose Health. Please click on the PDF below for more information about the management change over.

Operose Health


Despite reductions in government guidelines, we need to remain vigilant and mindful that the Coronavirus has NOT gone away.

With this in mind, DO NOT attend the surgery if you are displaying any of the symptoms.

Information regarding the wearing of Face Masks in Shops


An update from Amanda Sullivan

Please click the link below to view the video : 

Balderton Surgery Moving Forward;

Further to recent messages from Balderton Surgery, regarding the practice being temporarily used as the Clinical Management Centre for potential COVID-19 patients. We are happy to inform you that from Tuesday 12 May 2020, the practice will be re-opening to all patients.

 The surgery is operating in two sections with a designated area for potential COVID19 patients to be seen. All necessary precautions have been taken to ensure the safety for anyone required to visit the practice.

 We are still required to continue to follow the government guidelines relating to self-isolation and social distancing. Therefore please do not turn up unannounced at the practice. Telephone and video consultations will continue until further notice keep ‘footfall’ within the practice to a minimum for the safety of our staff as well as patients.

If you do need to visit the practice for a face to face appointment,please follow the current guidance and attend wearing a mask or face covering for example a scarf. This is optional for children aged 5 and under.. 

 If you have any questions or concerns, please do not hesitate to contact the Practice.

 Thank you for your patience and co-operation during this time.

 If you have a persistent new cough or a high temperature please use the 111 online coronavirus website to find out what to do.”

If you are required to stay at home for the following reasons:

  • You are symptomatic (7 days)
  • You are symptomatic and continue to be after seven days
  •  A household contact is symptomatic so they are required to self-isolate (14 days)
  • You come under one of the 'High Risk' categories
  • You were on the shielding list and have now been told you can go back to work but have decided to stay at home

 and your employer is requesting a medical certificate, please download the following 'Medical Certificate' Letter to give to them.

You do NOT need to attend / or contact the surgery.

Medical Certificate

Self-Isolation for 14 Days before Elective Admission

If you, or a member of your household have been told to self-isolate for 14 days prior to elective admission to hospital your GP cannot issue a sick note.

We advise the following  :

  •    The admission letter from the hospital should be sufficient for your employer.
  •    If not, please contact NHS 111 to self-declare and apply for a self-isolation note. Answer yes to the question ”Have you been told to self- isolate by an NHS service or healthcare professional ?” Then tick the box that says “ I have been told to self-isolate by a test and trace service”
  •     You will then be able to get a self-isolation note sent to you.

Alternatively click the link below to print off a letter template, fill it in and hand it to your employer.

Self-Isolation letter


We will accept repeat medication requests over the phone.  (However, if it is unclear of what is being requested or there is any discrepancy with the request being made, you will be asked to bring a written request to the surgery and post in the outside post box)

 ___________________________________________________________________

REMINDER:  Appointments made at the Practice will be telephone appointments ONLY in the first instance.  The clinician calling will advise of any further treatment required.

Some patients will still need routine/urgent nurse appointments which will possibly be at an alternative surgery or in some cases at your own home.

Babies / Children for immunisations.

Ladies for Urgent Cervical Screening. ( please attend alone )

Patients for cancer injections.

Wound care patients. ( Dressings )

Patients for suture/staple removal.

Urgent blood test. ( as requested by a Clinician )

If any patients fall into these categories and are showing any symptoms ie persistent cough or temperature please inform the surgery by phone.

The doors to the Practice will remain locked and everyone will need to press the buzzer and speak to a receptionist via the intercom.

Everything that can be dealt with by phone will be dealt with by phone until further notice.


Advice for parents during coronavirus

Child and Adolescent Mental Health Services

Immunisations during the pandemic


If you need a dentist during coronavirus


For information on Stay at Home: Guidance for households with possible coronavirus information, is available at:

For Information on Social Distancing for everyone in the UK and Protecting older people and vulnerable adults:


Coronavius (Covid-19)

  • If you have a continuous cough OR fever (higher than 37.8), you must self isolate for 7 days (this includes children) and self-care

  • If you have these symptoms and are WELL, you need to stay at home, DO NOT call NHS111 for or attend the surgery

  • If you have these symptoms and are UNWELL, you need to visit NHS111 online for advice. 

  • NHS111 are no longer testing all patients with symptoms.


The NHS has issued guidance about coronavirus (COVID-19) here 

Practice Transparency Notice

COVID-19 and Safeguarding for GP's



Balderton Procurement Presentation

Night Sitting Service for Palliative Patients


If you are please let us know (you can register online ) - we may be able to help you.

You are an unpaid carer if you support a family member or friend who is ill, disabled, elderly, has poor mental health or misuses substances. You are a Young Carer if you are under 18 in this role. The support you offer may be emotional or include shopping, cooking, dealing with medication, or attend medical appointments with the person you care for.  The person you care for could live with you, in their own home, or even in residential care.

It is important that you let your medical practice know that you look after someone.  You can be added to the practice 'carer register' and gain to access to information and support, this includes access to a named Carer Champion.

Carer Infomation

Information for carers during the crisis


Our reception team have undergone advanced training and may ask you a series of questions to enable them to assist you with your appointment booking, our aim is to ensure you are booked in with the most appropriate person at your first point of contact.

Emergency Appointments

Please aid our reception staff when booking appointments by only taking an emergency appointment if you really need it. The receptionists will ask for basic details regarding your condition as they have guidelines provided by the doctors.

After you have provided details of the nature of your illness a telephone triage assessment may be offered if appropriate. The On call clinician will then call you to assess the urgency of your condition. It is not the receptionists responsibility to decide if you are seen, it is at the discretion of the clinician


Did you know you can book an Extended GP Access appointment?

Lombard Medical Centre and Collingham Medical Centre are working in partnership to offer additional evening GP appointments as well as Saturday morning appointments. These appointments are available to Newark residents who are registered with a GP Practice in Newark. 

Evening appointments are available on Mondays at Collingham and Tuesday to Friday at Lombard Medical Centre from 6:30pm-8:00pm.   

Sunday and Bank Holiday appointments are also available.

Please note that these appointments are for non-emergencies and are pre-bookable only.

For further information please contact our reception staff or alternatively click here.


12: OO NOON 


Wednesday 9 September 2020

Wednesday 14 October 2020

Wednesday 11 November 2020


All calls after 12noon will be transferred to NHS 111.

We want to get better at communicating with our patients.
We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.
We want to know if you need information in braille, large print or easy read.
We want to know if you need a British Sign Language interpreter or advocate.
We want to know if we can support you to lip-read or use a hearing aid or communication tool.
Please tell the receptionist when you arrive for your next appointment, or call us on 01636 705826 between 8am and 6.30pm.
Thank you.



(Site updated 22/09/2020)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
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