21 July 2021 - Telephony issues
We are aware that there are issues with our telephone lines and cases of patient calls being cut off and have raised this with our telephony provider Nottinghamshire Health Informatics Service (NHIS) with high priority to resolve.
Patient care is of utmost importance to us and we apologise to patients for the delay in getting through to us.
The practice is in the process of investing in a new and improved telephone system that will provide a better service, a queue and position in the queue, and the ability to transfer calls to another one of our practices if required. In the immediate term, we continue to work with NHIS to resolve the current telephony issue.
Update: General Practice Data for Planning and Research (GPDPR)
This practice is supporting vital health and care planning and research by sharing your data with NHS Digital. For more information about this see the GP Practice Privacy Notice for General Practice Data for Planning and Research.
Guidance: COVID-19 vaccination and blood clotting
For information on the benefits and risks of the COVID-19 vaccination, please click here.
Shielded Patient List (SPL)
You may have recently heard in the news that more people have been added to the Shielded Patient List (SPL). This is following a review of a new, data-driven risk assessment, called the COVID-19 Population Risk Assessment. This has been developed to help identify people who may be at high risk from COVID-19.
As a precautionary measure, this group will now be added to the Shielded Patient List (SPL), on the advice of the Chief Medical Officer. This is to enable them to be prioritised for vaccination, if not already vaccinated, and to provide them with additional advice and support. In practice, this means they will now be offered vaccines at the top of cohort 6.
If you have been added to this group, you will receive a letter informing you of this from NHSE – please do not contact the surgery to ask if you are on this list, you will be informed very shortly if you are. If you have been added to the SPL, guidance and support for individuals at high risk is available here, to help you take extra precautions in staying safe.
Cancer Information - Signs, Symptoms & Support
Cancer is a condition where cells in a specific part of the body grow and reproduce uncontrollably. The cancerous cells can invade and destroy surrounding healthy tissue, including organs.
Cancer sometimes begins in one part of the body before spreading to other areas. This process is known as metastasis.
Spotting signs of cancer
Changes to your body's normal processes or unusual, unexplained symptoms can sometimes be an early sign of cancer.
Symptoms that need to be checked by a doctor include:
- a lump that suddenly appears on your body
- unexplained bleeding
- changes to your bowel habits
But in many cases your symptoms will not be related to cancer and will be caused by other, non-cancerous health conditions.
Read more about the signs and symptoms of cancer.
Reducing your risk of cancer
Making some simple changes to your lifestyle can significantly reduce your risk of developing cancer.
- healthy eating
- taking regular exercise
- not smoking
The Macmillan Cancer Support website has more information about
how a healthy lifestyle can help reduce your chances of developing cancer.
While everyone is being told to stay at home, it can be hard to know what to do if you’re unwell.
It's still important to get help from a GP if you have symptoms that you're worried about.
Find out about using the NHS during coronavirus.
Please find below web links to further Cancer Support Services and Resources:
- Macmillan Cancer Support is charity that provides a broad range of cancer information and support services. They also have an excellent Coronavirus and cancer guide that asks you five quick questions to get the information you need.
Macmillan have also produced a helpful leaflet about the Signs and Symptoms of Cancer which includes key tips and advice to help when talking to your doctor, nurse or GP practice.
- Cancer Research UK is charity that provides a broad range of cancer information and support services. They also provide a dedicated area on their website that provides further help and information about cancer and Coronavirus.
- cancercaremap.org is an online directory that helps people find cancer care and support services in their local area. People with cancer, their friends and family can either search for a service or can browse the types of services available. For further information on Cancer Care Map please watch the video below: